Key information
Telesupport is a state-of-the-art monitoring and response service. It addresses government policy for placing the individual at the heart of the care services and in control. It also enables health and social care to be integrated into a seamless continuum of support to the individual at home. Telesupport focuses its messages on the service it can provide and not on the technology itself. This should help the user to understand the services, and make it easier to get front-line care professionals to integrate the technology with their assessments and case planning.
From the user's perspective, it informs them of what they need to know to make an informed decision about whether or not to make use of assistive technology. For professionals, it addresses many of the barriers to implementing assistive technology: front-line staff mistrust of new technology and ways of working; conflicts within multidisciplinary service environments; service duplications; incomprehensible technospeak; and funding constraints.
Telesupport provides as much support as professionals need to transform services. It does this by working with organisations to combine their internal skills into a powerful engine for change. Icom Technology applies its strengths, which are in technology, telecommunications and health and social care strategic change, to support organisations to build on what they are already good at, which is serving people. Telesupport does not attempt to replicate services which the organisation should already be commissioning from other specialist providers (eg response services). Instead telesupport works with the commissioning organisation to transform those services to make them more relevant to the needs of people living at home. Telesupport promotes sustainable change in order to help organisations develop future-proofed community-based services.
Telesupport's primary market place is the NHS, social care, publicly funded housing schemes, and the emergency services. In addition we will support individuals and their families who want to commission their own services, or through independent brokers. In this way, we will keep in sharp focus the bigger picture of 'whole system' requirements for integrated care at home, centred around state-of-the-art technology.
